Property Assistant – Foresthill Terrace

East Cleveland, OH 44112

SHP is hiring a Property Assistant! Have Property Assistant experience with a strong tax credit background and are looking for a great job with full benefits? Here it is! Check us out a and apply here!


The Property Assistant provides clerical support for the administration of the property, including answering telephones, greeting tenants and visitors, typing, filing and preparation of reports.

This position reports the Property Manager of the property.


Duties may include, but are not limited to the following areas:

  • Answer phones
  • Receive maintenance requests
  • Greet incoming and prospective tenants
  • Distribute all mail and fax correspondence
  • Receive rental applications
  • Preparation and completion of resident files
  • Monthly rent collection and posting of deposit
  • Implement and organize file storage for existing and former tenants
  • Provide administrative support to property management team
  • Receive service requests from tenants or staff and distribute to maintenance staff
  • Ensure prompt follow up with delinquent payments
  • Conduct regular inspections of common areas and tenants’ units
  • Type correspondence and memos to tenants
  • Track all service requests
  • Recommends and carries through the eviction process when necessary and approved by the main office.
  • Collects and records rent and follow up on delinquencies.
  • Assists in drawing up specifications and putting bids out to contractors on recommended work as needed and approved by main office.
  • Preparation and completion of records and files and any other reports required for the property by the main office and/or state agency.
  • Coordination of tenant move ins and move outs in a timely manner.
  • Performs annual unit inspections or more frequent inspections as required, and assists state agency or any other 3rd party with required inspections.
  • Handles tenant complaints and following up in a timely manner.
  • Responsible for all clerical duties associated with this position.


  • 2 to 3 years’ administrative experience required
  • 2 years’ strong tax credit experience required
  • Demonstrated competency with Microsoft Office required; Experience with Timberline, Yardi or One Site a plus
  • Ability to communicate both orally and in writing with a wide range of people
  • Ability to accept responsibility and account for his/her action
  • Trait of being dependable and trustworthy
  • Ability to utilize available time to organize and complete work within given deadlines
  • Ability to work at a sustained pace and produce quality work


  • Lift/Carry Push/Pull
  • Stand F 10 lbs of less F 12 lbs or less F
  • Walk F 11-20 lbs F 13-25 lbs F
  • Sit F 21-50 lbs O 26-40 lbs O
  • Handling/Fingering F 51-100 lbs O over 40 lbs N
  • Reach Outward/Above Shoulder F over 100 lbs N
  • Climb O N (Not Applicable) activity is not applicable to position
  • Crawl O O (Occasionally) Position requires up to 33% of time
  • Squat or Kneel O F (Frequently) Position requires up to 66% of time
  • Bend F C (Constantly) Position requires more than 66% of time

This job description is subject to change, and at no time should be construed to be all inclusive.

Job Type: Full-time

SHP is an equal employment opportunity employer.

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